The whitepaper provides an overview of the content BPO landscape, insights into the changing needs of customers and what it takes for publishing BPOs to succeed. It evaluates the spectrum of opportunities available to publishing BPOs in the content outsourcing space, with a focus on adjacent verticals currently serviced by BPOs, specialized KPOs and technology companies.
Nasscom, India's trade body of the IT-BPM industry, and DeitY (Department of Electronics & IT) wanted to establish the domestic demand for BPM services. Based on the findings, the Government of India will identify areas that will drive growth and determine those that have to be incentivised to aid growth. Interviews with senior executives of top BPM providers helped determine the market size, future growth projections, trends, and the structure by verticals and service lines.
The client wanted to target specific customers in the BFSI sector to offer them outsourcing services. Our research covered the vendor landscape and each of these customer segments - regulations, level of outsourcing, key needs & gaps, and outsourcing trends and forecasts. Interviews with vendors, customers, and experts from across India provided a detailed mapping of vendors with customers and the services provided by them.
An engineering services firm required profiles of their key customers - heavy engineering equipment manufacturers and mining companies - to help their sales team engage more effectively with them. Desk research helped capture details such as historical financial data, acquisitions, management profiles, SWOT analysis, key strategies adopted by the firms and the work outsourced to vendors. Interviews with respondents across multiple geographies enabled us to validate the intelligence that was gathered
The National ICT Association in Malaysia wanted to understand the outsourcing industry in the US, UK and APAC region, and estimate the size of the opportunity. In-depth interviews with industry associations, service providers and buyer companies highlighted the demand for ITO & BPO services by country and end-user industries. The study determined the preferred business and pricing models, and the impact of new technology trends on buyer preferences.
An asset management company wanted to understand the global publishing outsourcing business, with a focus on India as an outsourcing hub. In-depth interviews with publishers as well as service providers establish the market size and expected growth in the books and STM (science, technology & medical) segments. The study identified key technology trends and a comparison of salaries and billing rates across outsourcing destinations.
An e-learning firm, keen to diversify their revenue stream, wanted to launch entrance examination courses in India related to foreign undergraduate education. In-depth interviews with education counsellors, international schools, students, parents, and training institutes catering to education abroad, helped establish the potential for such courses. Based on our research, we recommended an entry strategy in terms of product, target segments and pricing.
Outsourcing Malaysia (OM), a chapter of the Malaysian government, wanted to understand the current landscape of the outsourcing industry in the country. Interviews with over 300 outsourcing service providers in Malaysia helped establish the country's capabilities, industry verticals served, and focus markets. Our recommendations included the industries that Malaysia needed to focus on over the next five years, and the policy initiatives required to grow the country's outsourcing industry.
A provider of cloud-based document sharing, imaging and collaboration solutions wanted to evaluate the opportunity for IT enabled mortgage KPO services in the US. In-depth interviews with industry stakeholders helped establish the market size, growth trends, major local & international players, and prevalent technologies. Based on our research, the client was able to take an informed decision regarding their US entry strategy.
An e-learning company wanted to assess the market opportunity for an online program in business communication targeted at graduates and young professionals. In-depth interviews with end-users, competitors and industry experts helped us provide an analysis of the delivery models adopted by competitors offering similar courses, customer preferences, and the current market size and future potential for the target product.
An online training provider wanted to understand the competitive landscape for two areas of training in the UK market. In-depth desk research helped us identify the major players and their offering in each area, their costs and positioning, and sales volume. The information was analyzed by various parameters such as costs, product positioning and sales volumes.
A comprehensive report on the Australian BPO market; analyzing adoption across sectors, growth drivers, and key trends. Granular analysis across 8 sectors and horizontals like HR, F&A, CRM, Analytics, and procurement provides a detailed view of growth opportunities for BPO in each service line and sector.
A premier publisher of healthcare research wanted a report on Indian labs. Our report consisted of 2 sections: 1: market size, structure, customer segments, drivers, regulation and future outlook of the domestic lab market; and 2: Outsourcing opportunities: service provider capabilities, drivers &inhibitors, M&A options & outsourcing trends.
Competitive intelligence included benchmarking against 12 identified competitors on critical parameters including pricing, profitability, delivery process benchmarks, org structure and business focus areas. Methodology included primary research and interviews with ex-employees, experts, customers and industry intermediaries.
A UK based company was looking to acquire equity in an Indian provider of medical transcription services. We analyzed the competitive position of the target company based on industry dynamics, key success factors (infrastructure, training, scalability, management, etc.).
Location attractiveness study for call centres: India, Philippines, Jamaica, South Africa and Mexico. Benchmarked manpower availability, quality and costs; English capabilities & accent neutralization; cultural issues; attrition; telecom infrastructure availability and costs
This included detailed analysis of vendors' strengths, weaknesses, financial performance, strategies, growth trends, etc. and an in-depth analysis of offshore IT and BPO markets to help assess factors that influence the likely success or failure of key players, as well as ratings of more than 30 companies on a range of qualitative and quantitative factors.
Cost analysis for setting up a legal BPO unit in India including a break-down of costs in 3 locations: Bangalore, Hyderabad and Pune. The model looked at one time costs (company set-up, utility deposits, IT and non-IT infrastructure) and operating costs (salaries, rental, power, telecom, administrative, etc)
Evaluation and benchmarking of vendors in the legal publishing industry based on an assessment of the capabilities of offshore vendors across sub-segments, their billing rates and pricing patterns for specific services. Helped the client map select suppliers on capabilities and pricing
A research publisher created new revenue streams by leveraging ValueNotes' domain knowledge and research publishing expertise. The reports analyzed best practices in outsourcing of Accounts Payable & Accounts Receivable by US corporations; including buyer challenges, benefits & risks of outsourcing, SLAs, relationship management and vendor capabilities
A US-based marketing services provider wanted to establish the robustness of their offshoring-driven business model for a potential investor. The report included market size, funding patterns, competitor profiles, outsourcing trends and viability analysis.
Review of the emerging opportunity in automotive and engineering design; for niche design firms, OEMs and IT companies. This report included trends, insights and competitor analysis. The research included interviews with top executives (CEOs/VPs) of automotive design vendors in India.
A global provider of engineering design services wanted to benchmark their operations with competition - with focus on the water, waste water and infrastructure industries. The research included information on ownership, offerings, customers, infrastructure, technology partnerships; manpower; and financial cost structures.
A provider of market research outsourcing (MRO) services, required an analysis of competitors in India. The study included a detailed competitor analysis including service focus, clients, senior management experience, global delivery capabilities, ability to scale, BCP infrastructure, and future plans
Helped a private equity investor to identify investment opportunities in KPO: animation & media, e-learning, engineering design, legal process outsourcing, pre-media & publishing, research & analytics. From a 500+ relevant universe (our database), we shortlisted companies based on investor's criteria and need for funding.
Coordinated with various agencies (law firms, accountants, consultants, etc.) to enable start-up and ongoing compliance with local laws and regulations. Developed HR policies, hired key employees, and negotiated agreements with partners.
Studied select target companies (outsourcing captives servicing financial clients) for acquisition based on clients strategic imperatives and expected valuation. Evaluated the companies' current operations and analyzed the extent of fit with client's business.
Interviewed more than 60 CEOs of top Indian BPO companies to assess factors influencing the choice of destinations outside India and the likelihood of selecting the client's country for the next delivery centre.
Interviewed more than 60 CEOs of top Indian BPO companies to assess parameters affecting destination choices for delivery centres outside India, with specific reference to near-shore centres, and the client country in particular.
Analyzed the captive and shared services offshore operations (IT and BPO) of the 100 largest banks and financial institutions in the world. The research captured service capabilities, size, employees, location and infrastructure of back office units in over 20 countries, and involved extensive senior level interviews.
A private equity fund was evaluating an investment in outsourced publishing services, with a focus on the STM (Scientific, Technical, & Medical) and educational publishing. We assessed viability via an analysis of publishers' and vendors' cost structures, & supply chain, and built scenarios highlighting future trends in cost structures.
The report helps pharmaceutical companies select an outsourcing partner for contract research. Along with an incisive analysis of the contract research vendors, the report highlighted industry trends, emerging business models, challenges and future growth
What our clients have to say about us…
I wanted to let you know how impressed I am with you and your team. The quality of what you have produced is outstanding and I am delighted with the look and feel of the report. Every step of the way you have been most obliging and accommodating and you have made it easy for me to do my part. So it was just a quick note to say thank you – much appreciated – Australian BPO facilitation company