White paper on publishing outsourcing for a global private equity firm
The whitepaper provides an overview of the content BPO landscape, insights into the changing needs of customers and what it takes for publishing BPOs to succeed. It evaluates the spectrum of opportunities available to publishing BPOs in the content outsourcing space, with a focus on adjacent verticals currently serviced by BPOs, specialized KPOs and technology companies.
Opportunity assessment study of the domestic business process management (BPM) market
Nasscom, India's trade body of the IT-BPM industry, and DeitY (Department of Electronics & IT) wanted to establish the domestic demand for BPM services. Based on the findings, the Government of India will identify areas that will drive growth and determine those that have to be incentivised to aid growth. Interviews with senior executives of top BPM providers helped determine the market size, future growth projections, trends, and the structure by verticals and service lines.
Opportunity assessment for outsourcing in the domestic BFSI sector for a mutual fund transfer agency
The client wanted to target specific customers in the BFSI sector to offer them outsourcing services. Our research covered the vendor landscape and each of these customer segments - regulations, level of outsourcing, key needs & gaps, and outsourcing trends and forecasts. Interviews with vendors, customers, and experts from across India provided a detailed mapping of vendors with customers and the services provided by them.