OBJECTIVE
A leading global insurance company wanted to identify strategic partners and establish the industry best practices for insurance BPO – with a special focus on underwriting support
METHODOLOGY
ValueNotes developed a long-list of global suppliers. Through initial desk research, the list was short-listed to 10 suppliers based on certain criteria.
In-depth interviews with industry experts and senior executives in BPO companies enabled us to provide a comparative assessment of the short-listed suppliers highlighting their
- service capabilities and processes followed
- pricing flexibility
- risk management practices
- attrition rates, employee engagement, training mechanisms, etc
SOLUTION
Our analysis helped the client –
- Determine the top players for underwriting functions, as well as other insurance processes, based on various parameters
- Understand the best practices for SLAs in the industry for outsourcing contracts with vendors
