A leading global insurance company wanted to identify strategic partners and establish the industry best practices for insurance BPO – with a special focus on underwriting support



ValueNotes developed a long-list of global suppliers. Through initial desk research, the list was short-listed  to 10 suppliers based on certain criteria.

In-depth interviews with industry experts and senior executives in BPO companies enabled us to provide a comparative assessment of the short-listed suppliers highlighting their

  • service capabilities and processes followed
  • pricing flexibility
  • risk management practices
  • attrition rates, employee engagement, training mechanisms, etc



Our analysis helped the client –

  • Determine the top players for underwriting functions, as well as other insurance processes, based on various parameters
  • Understand the best practices for SLAs in the industry for outsourcing contracts with vendors

Sample Deliverables

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