ValueNotes_Customer Intelligence
Grow faster by delivering what your customer really wants

Do you know who your best customers are?

Do you know why they buy from you, or why they don’t?

Do you understand how customer needs are changing?

Companies with a higher proportion of satisfied customers, grow more profitably and faster than the average. They continually study their customers, listen to them and understand their changing needs. This helps them expand, adapt and refine their product or service offering.

A structured and regular customer intelligence program will accelerate your growth, by adding and retaining more customers. ValueNotes can help you design and execute your customer intelligence program, or complement your existing activities.

Are you listening to your customers? It can make all the difference…

Project Examples

  • Hospitals: Research helps identify high growth niche segments
    Rapid evolution and growth of the hospital sector According to the World Health Statistics, India has just nine hospital beds per 10,000 population; compare that with the global average of 30 beds. Two decades ago, the government owned 70% of the hospital beds in the country; today, that ratio has reversed. With 100% FDI allowed in the healthcare sector, foreign inflows are on the rise. There has been active participation by ...
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  • Voice of Customer (VoC) unlocks high-value revenue stream for engineering major
    Client needed to understand what customers valued highly to develop an alternate revenue stream   Our client is an engineering company that provides equipment and solutions for the process industry. They are highly regarded among their customers for their pioneering systems which have improved production efficiencies significantly. The general feedback from customers signalled a need for after-market maintenance services. While there were opportunities in the after-market, the client wanted to operate in ...
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What our clients have to say about us…

Very up front about the cost, very easy to work with changing circumstances. It was a pleasure. I commend your team on its tenacity in approaching a very hard target. It was certainly the toughest assignment I have had in a long time. Hopefully we will have less demanding questions to answer in the next assignment – A global strategy consulting firm

Categories:
Customer Intelligence
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