ValueNotes_Customer Intelligence
Grow faster by delivering what your customer really wants

Do you know who your best customers are?

Do you know why they buy from you, or why they don’t?

Do you understand how customer needs are changing?

Companies with a higher proportion of satisfied customers, grow more profitably and faster than the average. They continually study their customers, listen to them and understand their changing needs. This helps them expand, adapt and refine their product or service offering.

A structured and regular customer intelligence program will accelerate your growth, by adding and retaining more customers. ValueNotes can help you design and execute your customer intelligence program, or complement your existing activities.

Are you listening to your customers? It can make all the difference…

Project Examples

  • Voice of Customer (VoC) enables Fortune 100 company tap $80 million opportunity An engineering major was evaluating opportunities in the hospitals sector   A Fortune 100 multi-product company, with a presence in more than a hundred countries, has a large product portfolio for the hospitals sector. They wanted to develop a strategy that would help them penetrate India’s growing hospital sector. The company was unclear on how large their market was, and how best they should approach their customers – a problem that was worsened ... Read more...
  • User perception study helps auto-component manufacturer re-design its product strategy Client’s high tech 2- wheeler component had not found traction in the market   Our client, one of India’s leading automotive component manufacturers, supplies cutting-edge technology products to a large number of 2-wheeler and 4-wheeler OEMs in India. The company had introduced a new engine component for 2-wheelers in India. This product was superior to the existing technology and offered better mileage, superior engine performance and lower emissions. Even though the product ... Read more...

What our clients have to say about us…

We found the training report quite useful and have started using it as a framework while we develop content. At the end of the year we will come back for another round of bench-marking so that we can evaluate our progress – A leading sales training institute

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