Customer Intelligence

Grow faster by delivering what your customer really wants

Do you know who your best customers are?

Do you know why they buy from you, or why they don’t?

Do you understand how customer needs are changing?

Companies with a higher proportion of satisfied customers, grow more profitably and faster than the average. They continually study their customers, listen to them and understand their changing needs. This helps them expand, adapt and refine their product or service offering.

A structured and regular customer intelligence program will accelerate your growth, by adding and retaining more customers. ValueNotes can help you design and execute your customer intelligence program, or complement your existing activities.

Are you listening to your customers? It can make all the difference…

Project Examples

  • User perception study helps auto-component manufacturer re-design its product strategy Client’s high tech 2- wheeler component had not found traction in the market   Our client, one of India’s leading automotive component manufacturers, supplies cutting-edge technology products to a large number of 2-wheeler and 4-wheeler OEMs in India. The company had introduced a new engine component for 2-wheelers in India. This product was superior to the existing technology and offered better mileage, superior engine performance and lower emissions. Even though the product ... Read more...
  • Hospitals: Research helps identify high growth niche segments Rapid evolution and growth of the hospital sector According to the World Health Statistics, India has just nine hospital beds per 10,000 population; compare that with the global average of 30 beds. Two decades ago, the government owned 70% of the hospital beds in the country; today, that ratio has reversed. With 100% FDI allowed in the healthcare sector, foreign inflows are on the rise. There has been active participation by ... Read more...

What our clients have to say about us…

This was a more customized form of training & hence greatly influenced our line of thinking. I am confident this would significantly improve our strategic insights development – Strategic marketing manager, Multinational manufacturer of mechanical seals

Show Buttons
Hide Buttons