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ITES / BPO
Work will flow to where it can be done best
 
  • Do you worry about choosing the wrong outsourcing partner?
  • Does your service provider really have the capabilities to support your business?
  • Are you getting the best rates for your outsourced work?
Though “outsourcing” has negative connotations, we now live in a globalized world. Your business depends on getting work done where the rights skills are available and at the lowest possible costs – with no compromise on quality. Since 2004, we have had a dedicated team tracking outsourcing and offshoring of BPO and KPO to help services buyers make better decisions, and service providers benchmark against the competition.
  • We can help you assess costs and capabilities across geographical locations, so you can choose the best outsourcing destinations
  • Our partner selection services help you short-list the best possible vendors for the specific process you're looking to outsource
  • Our opportunity assessment studies help you evaluate the next high-growth markets for outsourced knowledge services
  • Our competitor intelligence research provides you with valuable inputs, so you can win the next big outsourcing deal
Some examples of ValueNotes' industry research in IT enabled services (ITES) and business process outsourcing (BPO):
Location study for the consulate of a Western government : Interviewed more than 60 CEOs of top Indian BPO companies to assess factors influencing the choice of destinations outside India and the likelihood of selecting the client’s country for the next delivery center.
Report on the Australian BPO market : A comprehensive report on the Australian BPO market; analyzing adoption across sectors, growth drivers, and key trends. Granular analysis across 8 sectors and horizontals like HR, F&A, CRM, Analytics, and procurement provided a detailed view of growth opportunities for BPO in each service line and sector.
Study of IT & BPO offshore captive units of the top 100 banks : Analyzed the captive and shared services offshore operations (IT and BPO) of the 100 largest banks and financial institutions in the world. The research captured service capabilities, size, employees, location and infrastructure of back office units in over 20 countries, and involved extensive senior level interviews.
Competitive assessment of call center locations for a US based call center : Location attractiveness study for call centers: India, Philippines, Jamaica, South Africa and Mexico. Benchmarked manpower availability, quality and costs, English capabilities & accent neutralization, cultural issues, attrition, telecom infrastructure availability, and costs
Comparative analysis of large IT & BPO providers in the US and India : This included detailed analysis of vendors’ strengths, weaknesses, financial performance, strategies, growth trends, etc. and an in-depth analysis of offshore IT and BPO markets to help assess factors that influence the likely success or failure of key players, as well as ratings of more than 30 companies on a range of qualitative and quantitative factors.