Business process outsourcing services have evolved from purely voice and back office support to multifunctional, multi-horizontal services. Delivery of these services has also gone beyond the hourly or FTE (full time equivalent) based engagements. Today, it’s not just about cost... Read More.
“Data is what distinguishes the dilettante from the artist.” - George V. Higgins Yet, reliable data is so hard to find in the Indian business context, that very few companies operating in the country factor it into their decision-making; most are... Read More.
Last week, I was at a conference where one of the speakers was a Commissioner of Customs. Inevitably, given that the Finance Minister's budget speech was a few days away, many questions were focused on the budget. One of these... Read More.
“I got 85% in the mid-term test”, my daughter pipes as she bursts into the house. “So, is that good, or bad?” I ask. I know it is not cool to compare your child with other children, but I want... Read More.
A couple of weeks back I was in Bangalore for the Aero India show. Never having attended this event, I was amazed at the scale. To begin with, there were the hundreds (thousands?) of spectators getting their thrills from somersaulting... Read More.
It was the first quarter of 2009. We were interviewing service providers to create our report on “Offshoring in the Publishing Vertical, 2009“. One such interview has left a lasting impression on us. Not because the company was unique in... Read More.
The China threat has loomed large over India’s dominance in the outsourcing industry for a few years now. English language skills and the availability of a large talent pool are often cited as the most fundamental reasons for the growth... Read More.
All companies monitor their competitive environment. Although competitive intelligence is not a formal function in most companies, other functions like marketing, operations and finance keep tabs on what the competition is up to, what the economic environment is looking like,... Read More.
Some time back there was this interesting quote in the newspapers: “Onion Rs 65/kg, Petrol Rs 65/litre, Beer Rs 65!”, where in for the first time need, comfort and luxury demanded the same market price. That is assuming onions are... Read More.
Narayan Murthy could not have been more correct when he said, “India will become the country of choice... Read More.
