Recently when I was in Kuala Lumpur for one of my projects, I had a tryst with the developmental saga of Malaysia. Whether it was the infrastructure or the economic sentiment within industries, the country left an impact on my... Read More.
For many of us in India, Election 2014 appears qualitatively different from previous elections. Of course, the noise levels are higher and much more money is being spent to generate the noise, but there are several fundamental changes. For many... Read More.
About the global BPO industry Riding on the back of customer relationship management (CRM) and voice-related services, the global BPO industry stands at ~USD 150 billion as on date. Despite a relatively slow growth rate in the last few years, the... Read More.
The retail industry is under tremendous pressure to stay competitive. To do so, it has to use all the tools available, especially analytics which all retailers view as valuable and important. However, analytics maturity among retailers is low, with only... Read More.
The tremendous opportunity and growth potential in the analytics segment has attracted a variety of entrants. And it's not all just hype. While large IT/BPOs, such as Accenture and IBM, have gotten into the sector in a big way, multi-service... Read More.
The Indian higher education sector is in the midst of tremendous growth and change. The population demographic has created an unprecedented number of young people in this country. The scale of the problem that India faces in terms of educating... Read More.
The Book Industry Study Group’s research has shown a massive acceleration of e-books adoption by consumers in the final quarter of 2010, and the start of 2011, when e-books took off in earnest. The exhibit titled “% Book Buyers Who... Read More.
There is no industry where a consumer’s opinion matters more than the music industry, where the fan base drives popularity and sales. Over the last five years, musicians have opened direct dialog with this base using a myriad of social... Read More.
The global mining industry has been facing major challenges over the past three years, but the factors affecting the industry are moving to a new level of extremity. A study from Deloitte revealed that these challenges run from the usual... Read More.
A publisher looking to outsource a non-core process can choose from a large spectrum of services in the publishing outsourcing (PUBO) segment. Once the publisher has identified a process to outsource, and developed metrics to measure the productivity of internal... Read More.
