With globalisation and increased competition, the question is not about whether to outsource, but what and how to outsource. Buyers of outsourcing services are seeking best-of-breed providers with niche specializations, evaluating outsourcing models ranging from captive units to third-party providers, and analyzing associated risks including geographic, regulatory and operational. Vendors and service providers, on the other hand, face challenges while targeting new locations to build centres of excellence (CoEs), addressing talent management issues, increasing scale and offerings, and evaluating newer service areas.
At ValueNotes, we offer granular industry insights for projects including,
- Evaluation of business models / outsourcing models
- Evaluation of potential locations for developing CoEs
- Industry / sector reports on specific outsourcing destinations
- Vendor due diligence
The ValueNotes Sourcing Practice publishes proprietary market intelligence, including industry reports and custom projects, on the outsourcing industry. Some of our recent projects include,
Insights into the current and future offshoring trends in the publishing industry, including market sizing and competitor intelligence.
Secondary and primary research to help identify a company that best fit the client’s requirement for a possible acquisition. From a list of 150 small and mid-sized KPOs, six service providers were short-listed.
Identification of civil infrastructure design companies in India and competitive intelligence of their offshore operations, including employee data, capabilities, infrastructure and future plans.
Analyzed the captive operations of banking and financial companies by size, geography and services. The study involved interviews with key executives at top 100 financial institutions across geographies.
Interviewed more than 60 CEOs of top Indian BPO companies to assess parameters affecting destination choices for delivery centres outside India, with specific reference to nearshore centres, and the client country in particular.
