28 Nov How in-store analytics helped an apparel retailer improve their customer churn and deliver true value across all customer segments

[vc_row][vc_column width="1/2"][vc_column_text]OBJECTIVE A leading multi-brand apparel and accessories retailer was facing dwindling sales despite an increase in footfall at their retail outlets. While earlier research had proved that the stores were strategically located and were attracting the right target audience, the... Read More.

31 Jul Is the gig economy powering the rise of entrepreneurs? | ValueNotes Connect – July 19

[vc_row][vc_column width="1/6"][vc_column_text] [/vc_column_text][/vc_column][vc_column width="2/3"][vc_column_text] [/vc_column_text][vc_column_text] Welcome to the July issue of ValueNotes Connect. In the age of digital platforms, artificial intelligence and the Internet of Things, the world of work is bound to transform. It’s not just the nature of work that is changing,... Read More.

10 Jan The good, the bad and the ugly of customer feedback | ValueNotes Connect – Jan 18

[vc_row][vc_column width="1/6"][vc_column_text] [/vc_column_text][/vc_column][vc_column width="2/3"][vc_column_text] [/vc_column_text][vc_column_text] Welcome to the January issue of ValueNotes Connect. We’d like to wish all our readers the very best for the New Year! Businesses today are becoming more and more concerned about how their customers perceive them. After all, statistics show... Read More.

10 Jan Customer satisfaction – Going beyond the Net Promoter Score | ValueNotes Connect – Jan 2017

[vc_row][vc_column width="1/6"][vc_column_text] [/vc_column_text][/vc_column][vc_column width="2/3"][vc_column_text] [/vc_column_text][vc_column_text] Welcome to the January issue of ValueNotes Connect. Much has been written, and talked, about the Net Promoter Score (NPS), a key metric for customer loyalty. Corporations across the world have rightly recognised the power of the almighty score.... Read More.

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