“The Indian electrical equipment industry has shown some revival in the first half of the current fiscal, after a negative growth of 7.8% in production in 2012-13. Domestic demand, coupled with increase in exports, has managed to keep the industry... Read More.
Typically, in a Voice of Customer (VoC) study, marketers seek to understand customer perceptions across various parameters; typically pricing, brand, quality, after sales service, and so on. And at the end of the exercise, they want aggregated scores on a... Read More.
About the global BPO industry Riding on the back of customer relationship management (CRM) and voice-related services, the global BPO industry stands at ~USD 150 billion as on date. Despite a relatively slow growth rate in the last few years, the... Read More.
