Service quality determines manufacturing success Recently, I’ve been reading a lot about “manufacturing as a service” – which is mostly about disruptive cloud-based models we might see in future. Later, while reviewing one of our customer perception studies for a traditional... Read More.
Like most other businesses I face peaks and troughs in my work-cycle. In addition there are core and non-core responsibilities. Again like most business managers, I put in considerable effort in balancing my core and non-core work during the ups... Read More.
For multinational corporations, India has not been an easy market to do business in – especially over the past few years. What with laws changing frequently, aggressive and unpredictable tax demands, resource constraints (especially land), infrastructure bottlenecks, business unfriendly bureaucracy... Read More.
There has been a lot of buzz around low cost innovation in healthcare in India. The Harvard Business Review and McKinsey & Co have studied the innovations in the delivery of health services in the country that have made it... Read More.
The fast growing medical devices market in India is ridden with tax & regulatory anomalies and malpractices. These are expected to be addressed soon. The Association of Indian Medical Device Industry (AIMED) is optimistic that the Drugs and Cosmetics (Amendment) Bill,... Read More.
There are a large number of companies offering business research services across offshore destinations like India (which is the most favoured one), Malaysia, Philippines and several others. How can you ensure that you select the right offshore research partner? Do they... Read More.
We Indians have a lot of quirks. No doubt, people from other cultures have their quirks too, but arguably, we Indians have more of them. Maybe it's because we've had thousands of years of civilization to acquire these idiosyncrasies, or... Read More.
Similar to all other spheres of life, 'Effective Communication' is imperative for doing efficient and efficacious outsourced research. Yet during my decade-long experience in this field, I have witnessed projects falling apart, man-hours wasted and relations go sour only because... Read More.
It is people who create effective relationships…or destroy them. And this certainly holds true for research offshoring partnerships. No doubt research offshoring relationships need to have robust institutional and process frameworks at their base. You need a comprehensive contract, service... Read More.
As the Indian economy revives from its slump (Fitch Ratings recently forecast India’s GDP growth at 6.5% for FY16 and FY17 – making India one of the few markets to see rising growth), portfolio investors as well as corporate entities... Read More.
