16 Jun Domestic BPM market 2016 – On the cusp of transformation
[vc_row][vc_column][vc_column_text]June 2016: A decade ago, the business process management (BPM) market in India was merely an emerging concept. Today, the market has matured into a INR 23,500 crore opportunity, with the third-party BPM industry currently employing over 240,000 people. BFSI... Read More.
17 Jun Malaysia_emergence of a new outsourcing destination
Recently when I was in Kuala Lumpur for one of my projects, I had a tryst with the developmental saga of Malaysia. Whether it was the infrastructure or the economic sentiment within industries, the country left an impact on my... Read More.
17 Apr Indian Elections_Will it have any impact on outsourcing
For many of us in India, Election 2014 appears qualitatively different from previous elections. Of course, the noise levels are higher and much more money is being spent to generate the noise, but there are several fundamental changes. For many... Read More.
11 Feb Indian BPO industry to prosper due to growth of non-voice services
About the global BPO industry Riding on the back of customer relationship management (CRM) and voice-related services, the global BPO industry stands at ~USD 150 billion as on date. Despite a relatively slow growth rate in the last few years, the... Read More.
03 Jul Predictive Analytics is the Future of Retail
The retail industry is under tremendous pressure to stay competitive. To do so, it has to use all the tools available, especially analytics which all retailers view as valuable and important. However, analytics maturity among retailers is low, with only... Read More.
05 Jun Traditional KPOs Can Get a Slice of the Analytics Pie
The tremendous opportunity and growth potential in the analytics segment has attracted a variety of entrants. And it's not all just hype. While large IT/BPOs, such as Accenture and IBM, have gotten into the sector in a big way, multi-service... Read More.
11 Dec TiEing up Indian Higher Education
The Indian higher education sector is in the midst of tremendous growth and change. The population demographic has created an unprecedented number of young people in this country. The scale of the problem that India faces in terms of educating... Read More.
05 Dec Ebooks_The Game Changer
The Book Industry Study Group’s research has shown a massive acceleration of e-books adoption by consumers in the final quarter of 2010, and the start of 2011, when e-books took off in earnest. The exhibit titled “% Book Buyers Who... Read More.
18 Oct Business and Market Research Outsourcing: Financial Performance Review
[vc_row][vc_column][vc_column_text]ValueNotes has conducted a study of the financial performance of pure-play Business and Market Research Outsourcing (BR/MRO) service providers (their size, operating margins, solvency, and efficiency), principally in the Indian BR/MRO industry. Here are some key findings from the study,... Read More.
