CSS and VOC - Two popular methods for customer feedback. The challenges to human communication are well documented. If communication between individuals can be so challenging, then what about communication between two organizations of at least a 100 people each! Clients usually... Read More.
The recently-concluded FICCI summit on Indian Insurance 2020 in Mumbai posed some interesting challenges on the future of Indian Insurance. Convergence in financial services held my interest.... Read More.
When we talk of all things sustainable, should Corporate Growth figure in it as well? The question is a good one and I believe the new developments in the US are leading to healthy debate on this issue.... Read More.
If companies are commissioning research to just "cover their backs" then why should firms (like us?) bother with methodology, sample sizes, segmentation, Porter’s five forces, SWOTs and what not? ... Read More.
