– ValueNotes has analyzed and rated 40 service providers in the LPO segment using the ValueNotes Sourcing Prism
– CPA Global, Integreon and Pangea3, amongst the industry ‘Pacesetters’, are defining the highest standards in the industry
– Companies grouped under ‘Contenders’ have gained significant services maturity despite being relatively new to the industry
– Companies in the ‘Aspirants’ group have established themselves as niche players within the market
To learn more about the report, please follow this link
January 2010: The rise in the number of offshore and onshore services providers in the last two years has made the vendor selection process even more critical for buyers looking to offshore. According to a survey by ValueNotes, as reported in its research titled Legal Services Outsourcing – What do law firms think, the following were the top four criteria while choosing an offshore service provider:
The service provider landscape has become increasingly diverse – with differentiation becoming the norm, rather than the exception. Differences in offering, depth, maturity, scale, and strategy pose a challenge while trying to seek an understanding of the vendor landscape. For buyers of these services, this impedes the decision making process especially as it pertains to vendor selection or benchmarking.
With a bid to gain an insight into the service provider landscape, ValueNotes has introduced a model that serves as a guide to understand vendor capabilities. According to Arun Jethmalani, Managing Director of ValueNotes, “With the proliferation of service providers, the selection and evaluation process has become a major challenge for buyers. The ValueNotes Sourcing Prism is an attempt to make the selection process easier. The Sourcing Prism’s three vectors: service maturity, sustainability and strategic intent; also provide an indication of the likely long-term success of the service provider.”
The ValueNotes Sourcing Prism represents each company on three parameters – its service maturity, sustainability, and strategic intent.
The ValueNotes Sourcing Prism compares each company’s overall score against two benchmarks:
Apart from industry measures, companies are also classified into three groups: Pacesetters, Contenders and Aspirants.
ValueNotes Sourcing Prism: Legal Outsourcing
The offshore legal services segment is relatively new as compared to other knowledge services segments like publishing, e-learning, market research, etc. As indicated in the report, very few players have matured in their service offerings, with a majority of the offshore service providers offering low value services like transcription, document review, secretarial support services, legal publishing, etc. About 10-15 players have gained substantial maturity in their service offerings and are gradually moving towards a more consultative role (rather than the typical vendor-client relationship).
Industry Group Analysis:
ValueNotes has analyzed 40 vendors in the LPO segment. Using the ValueNotes Sourcing Prism, we have rated the companies in this segment.
The ValueNotes Sourcing Prism will aid in sourcing strategy and investment decision making.
To download the report, please follow this link
ValueNotes is a leading provider of business intelligence and research, with expertise across selected domains and types of customer needs. Working with clients across the globe, we have significant understanding of international markets. www.valuenotes.biz
The ValueNotes Sourcing Practice is one of the largest information providers on the outsourcing industry. The Practice uses a comprehensive, analytical framework providing fresh insights into the fast emerging and yet, complex outsourcing space. We extensively track the space through regular analysis of news and events, continuous primary research and contact with the industry.