An international intelligence firm was challenged by the diverse service needs of its customers

An international information and intelligence provider needed to track competitor and customer news, financial intelligence, and people movement for various industries. More than 20 sectors including construction, machine tools, mining, medical devices, pharmaceuticals, power, ship building, etc.; and hundreds of companies from across the globe needed to be monitored on a daily basis.

The key challenges that the client faced:

• Their engagement required a near real time turnaround on research
• The volume of work was immense – hundreds of sources, and all news had to be curated/edited
• There were daily deliverables across time zones
• Their customers were geographically dispersed across North America, Europe and East Asia

Since their in-house team could not handle the volume of work, time zones and turnaround times effectively, they were looking for a partner.

A qualified and trained team + robust processes

ValueNotes set up a centralized research support cell for the client, providing assistance at every stage of the value chain. This includes:
– News monitoring and competitor tracking on a daily basis, across 20+ industries
– Periodic business analysis of key verticals
– Ad-hoc requests for in-depth desk research across markets (India, Europe, Asia, Americas)
– Ad-hoc global primary research

The ValueNotes’ solution included:

• Strong internal processes to deal with tight timelines and deliverables
• Use of a variety of technology and tools
• Flexible work timings for employees to service different time zones
• Internal training in research skills as well as soft skills to develop rapport with customers from different work cultures

Reliable research support solution enabled the client to deliver a high quality service to its clients

Our client was able to expand their business cost-effectively and rapidly, while maintaining a high level of quality and customer satisfaction. Robust reporting and client interaction, with detailed documentation helped scale the project.

“Thank you for a truly excellent performance from the whole ValueNotes team who have been involved with this. Since I took this over almost two years ago, the service has been running flawlessly, and it’s all because of your good work!”