Sr. Research Analyst / Team Leader


Profile synopsis: Support the company’s research team in their business with continuous engagement and process driven research projects which include setting up efficient processes, secondary research and templates, quality checking and client communication.

EducationGraduate/PG with good communication skills
Experience2 to 5 yrs experience in KPO’s/BPO’s in continuous engagement projects needed.

Job Description:

  • Collect secondary data
  • Populate templates
  • Work allocation to junior analysts and freelancers/vendors
  • Continuous client engagement
  • Daily quality check of work by analysts/vendors.
  • Training of analysts
  • Ensuring continuous support to client
  • Verify, manage/update data on client portal
  • Manage information databases
  • Maintain tracking MIS/billing/invoicing


Must have:

  • Good secondary research skills and ability to find information independently
  • Ability to verify data and a keen eye for errors
  • Good command over written and spoken English
  • Working knowledge of MS Office suite
  • Ability to use the internet for data collection
  • Responsible, reliable and keen interest to learn
  • Ability to work under pressure and ensure on-time delivery
Good to have:

  • Knowledge of the KPO industry
  • Work well in a team
  • Willingness to go beyond self to take on larger goals; Dependability

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