Customer Intelligence

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Grow faster by delivering what your customer really wants

Do you know who your best customers are?

Do you know why they buy from you, or why they don’t?

Do you understand how customer needs are changing?

Companies with a higher proportion of satisfied customers, grow more profitably and faster than the average. They continually study their customers, listen to them and understand their changing needs. This helps them expand, adapt and refine their product or service offering.

A structured and regular customer intelligence program will accelerate your growth, by adding and retaining more customers. ValueNotes can help you design and execute your customer intelligence program, or complement your existing activities.

Are you listening to your customers? It can make all the difference…

Project Examples

  • Win-loss analysis helps increase sales conversions by 30% Client’s sales conversion cycle was highly unpredictable An IT products company wanted to enhance their lead generation and prospecting processes to improve their sales conversion rates. Their sales pipeline was hugely unpredictable – They were unable to predict which accounts they were likely to win, either by vertical or end-user industry or geography They couldn’t understand why they were winning certain types of projects and losing others They were unable to gauge their win ... Read more...
  • Voice of Customer (VoC) enables Fortune 100 company tap $80 million opportunity An engineering major was evaluating opportunities in the hospitals sector   A Fortune 100 multi-product company, with a presence in more than a hundred countries, has a large product portfolio for the hospitals sector. They wanted to develop a strategy that would help them penetrate India’s growing hospital sector. The company was unclear on how large their market was, and how best they should approach their customers – a problem that was worsened ... Read more...

What our clients have to say about us…

I appreciated the quality of the proposal which outlined well the synopsis for the white paper. Research and writing was swiftly done within the timetable and no extensive correction rounds were needed – Global market intelligence provider

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