In the News

View archives 2009

Dec 2009	Outsourcing can be a solution - World Association of Newspapers
	Outsourcing is by no means new to the newspaper industry: in fact, newspapers have used freelancers for some time, but some think that it should be taken much further. There are concerns people have with outsourcing... However, it might be a necessary risk if newspapers are to succeed in charging for their content as there is currently very little differentiation between news sources.
Dec 2009	No language barrier for India's LPO industry - Economic Times
	Not many lawyers, unlike freedom fighters, would rue being "children of Macaulay" these days. The familiarity of the English legal system gives an advantage to Indian companies in as much that they just don't perform the clerical function given to them, but also end up doing more than what they are just paid for.
Nov 2009	Offshore legal services get meltdown blues; annual growth rate dips 16% - Financial Express
	The offshore legal services industry has also been caught in the grip of the tough times that the legal services industry is going through. The industry had seen rapid growth until 2007, but the slowdown in the buyer market took its toll on the offshore industry, resulting in a drop in the growth rate.
Nov 2009	India is hub for publishing BPOs - Financial Chronicle
	From mere typesetting, the Indian publishing BPO services industry is fast moving towards offering value-added services such as editorial work. The digital explosion has opened up several offshoring options including end-to-end operations starting from typesetting to graphics to physical printing of the content in India.
Oct 2009	Positive outlook on investment in India, says survey - Business Standard
	The prospect of a global economy recovery has driven confidence across the board, supported by a sustained confidence in the domestic economy, says a survey conducted in September by JP Morgan Asset Management, in association with ValueNotes.
Oct 2009	Investing via social networks - Business Today
	There is a growing tribe of investors who no longer consult their neighbours or colleagues or listen to market pundits on business channels, and instead prefer to connect with likeminded people online for sharing investing tips and making investment decisions.
Sep 2009	MF buying falls after scrapping of commissions - Mint
	The mutual fund industry’s worst fears seem to be coming true: distributors are not finding it worth their while to service small investors who, in turn, are either buying units online or directly at MF outlets
Sep 2009	Engineering services outsourcing to reach $40 billion by 2020 - Financial Express
	The engineering services outsourcing (ESO) market, which is estimated to grow to $40 billion by 2020 from the current level of $2.5 billion to $3 billion, presents a huge potential for Indian IT companies.
Aug 2009	Retail investors most optimistic, shows survey - Mint
	Retail investors are more confident than corporate investors and financial advisers about economic recovery and its impact on markets, said a recent survey by JPMorgan Asset Management India and ValueNotes, a Pune-based research firm. According to the confidence index in India, a first of its kind, on a scale of 200, retail investor confidence stood at 138.3.
Aug 2009	Outsourcing joins billion dollar club - The Star
	Outsourcing in Malaysia has just become a billion-dollar business as revenue for the sector has jumped 18% to hit the US$1.1bil (RM3.6bil) mark this year. Rather than relying on plain-vanilla call-centres, there are niches that local outsourcing companies could strive to fill.
Jul 2009	India Beckons to U.S. Lawyers - National Law Journal
	Although some U.S. lawyers view outsourcing to India with dread - particularly vulnerable contract attorneys doing document review - for a lucky few, India offers an opportunity to get management experience, more client contact and a stake in a growing area of the legal business, not to mention a travel adventure.
Jul 2009	Offshoring publishing business will double to $1.2 bn by 2012 - Financial Express
	Due to changing corporate patterns, the existing economic climate, poor spending on advertisements and high printing costs, global publishing houses look at India for more offshoring of publishing services. India is distantly followed by the Philippines, and other countries including China, Vietnam and Sri Lanka.
Jun 2009	Indian e-learning outsourcing on high value curve - Times of India
	The Indian e-learning outsourcing segment is poised for a quantum leap as the players in this space, helped by the latest technology, are targeting high value opportunities likely to come from advanced markets such as the UK and the US in the next two years.
May 2009	Call of the small town - Business Today
	BPOs earned an estimated $12 billion export revenues in 2008-09, while the domestic segment fetched just $2.4 billion. But, while offshore BPO services have been growing at a CAGR of 37 per cent, their domestic counterparts are doing 50 per cent. For domestic clients, labour arbitrage is not a key driver for BPO growth.
May 2009	Law and disorder - Financial Times
	Many Indian lawyers today remember working for no pay when they first qualified. Until 1996, bright graduates preferred to go into management consultancy where salaries were up to four times higher than the legal remuneration. Today, India's legal services sector is booming, spurred on by the growth of legal process outsourcing and the rapid rise of commercial lawyers in private practice law firms and multinational companies.
May 2009	Only 3% of law firms in UK, US offshore back-office work to India - Hindu Business Line
	Despite mounting cost pressures, only three per cent of law firms in the UK and the US have 'offshored' their back-office functions to Indian LPO vendors. And this is largely due to lack of conviction about the benefits of offshoring and concerns surrounding data security and quality of work, according to a report from research firm Valuenotes
Apr 2009	Four trends will change the face of the paralegal profession - The Complete Lawyer
	Companies with corporate legal departments in India include DuPont, Cisco Systems, and Morgan Stanley, according to ValueNotes. The Indian legal services industry will more than quadruple to $640 million by 2010 from $146 million in 2006, ValueNotes said.
Feb 2009	Outside help - as newspapers seek to cut costs... - Newspaper Association of America
	While some pieces of newspaper operations have been outsourced for decades, publishers continue to rethink their core operations and increasingly parcel out entire areas of production. From classified sales to call centers, from copy editing to monitoring online comments, a growing alphabet soup of newspaper functions is now fair game.
Jan 2009	Law firms fuel the demand for offshore services - Financial Times
	India's legal process outsourcing industry - focusing on such areas as patent research, contract management and litigation support - generated revenues of just $225m in 2007, according to ValueNotes, an Indian-based research company.

View archives 2008

Dec 2008	LPO firms may find it difficult to attract talent: Survey - Economic Times
	Legal Process Outsourcing (LPO) firms may find it difficult to attract talent as career with an LPO was found to be the least preferred among law students, a survey conducted by ValueNotes, a leading provider of business information, has said.
Oct 2008	Outsourcing shops feel the street's pain - BusinessWeek
	In the first half of 2007, financial companies around the world handed out at least 48 major outsourcing contracts with a total value well in excess of $5.5 billion, reports ValueNotes. The first half of this year saw just eight such contracts with a total reported value of $767 million.
Sep 2008	Newspaper publishing outsourcing industry on growth mode - Hindu Business Line
	Shrinking profits and across-the-board cost cutting by newspaper organisations globally are acting as a propeller for the nascent newspaper publishing outsourcing industry in India. Contrary to what is happening in the Indian newspaper industry, newspaper firms abroad - especially in the US and some parts of Europe - have been battling growing pressures on margins in the last few years.
Jul 2008	Patent offshoring sector to grow at 35% - Hindu Business Line
	The widespread impact of the US patent reform act of 2007 coupled with the multi-fold increase in patent applications globally will see the Indian patent offshoring industry clock $2.06 billion in revenues by 2012 end, at an annual growth rate of 35 per cent.
May 2008	U.S. Legal Work Booms in India - Washington Post
	Legal process outsourcing is being called the next big thing in Indian business. It marks India's climb up the chain of outsourcing jobs - from low-end, back-office service functions in call centers to high-value, skilled legal work. In the past three years, the legal outsourcing industry here has grown about 60 percent annually.
Apr 2008	Call My Lawyer... in India - TIME Magazine
	While the Americans learn, well-trained lawyers in secure offices in Mumbai, Bangalore and Gurgaon, who typically earn $6,000 to $30,000 annually, do legal grunt work. Outsourcing is blossoming in the legal profession, which is known - and often despised - for its high prices.
Feb 2008	Bioinformatics market to double by 2010 - Business Standard
	The Indian bioinformatics market is poised to double by 2010 - from $32 million (Rs 120 crore) to $62 million (Rs 240 crore) by 2010. The survey noted that the need to optimise costs and increase research has lead to the increased adoption of bioinformatics tools and services.
Feb 2008	Mkt research biz to touch $800m - The Times Of India
	Globalisation and competition have given rise to many new areas of service and market research is just one of them. As companies are willing to spend millions on market research, firms have sprouted up everywhere to do the job for them. As the industry consolidates, market research is fast becoming a big opportunity for the outsourcing sector as well.

View archives 2007

Oct 2007	American, British newspapers to offshore services worth $3.75 Bn - Global Services Media
	As US and UK based newspapers battle revenue shortfalls, newspaper publishing outsourcing to India takes off. The Indian newspaper publishing services sector sees an opportunity to offshore publishing services worth $3.75 billion. With 2,800 daily and weekly newspapers, the revenue of the newspaper industry in the US and UK accounts for $75 billion
Sep 2007	The CRO power - BioSpectrum Asia
	Due to the recent economic slowdown in the west, the outsourcing business in life sciences, especially pharmaceuticals and biopharmaceutical business, has shown a surge. Also, drug sponsors increased their reliance on contract research organizations
Aug 2007	U.S. firms outsource legal services to India - The New York Times
	Clients are pushing law firms to send basic legal tasks to India. One incentive for corporations to send legal work overseas is that ethics rules compel law firms to disclose their profit margins. Traditionally, law firms charge clients markups of as much as three times what they pay associates and contract attorneys.
Aug 2007	It's time for retail offshoring to take a leap - The Economic Times
	Everyone knows how India's retail sector is poised to take off and we will be among the top five retail markets in the world in the next 10 years. But that is only one part of the big story. For making the most of the retail boom worldwide is another sunshine sector that is - the IT and ITeS.
Aug 2007	Jones Day, Kirkland send work to India to cut costs - Bloomberg
	Bruce Masterson, chief operating officer of Socrates Media LLC, asked his outside counsel to customize a residential lease for all 50 U.S. states in 2003. The firm's estimate: about $400,000. He rejected that price tag and hired QuisLex, in Hyderabad, India, which did it for $45,000.
Apr 2007	Pharma offshoring will present a $7 billion opportunity by 2013 - Mint
	Outsourcing of drug discovery research is slated to show the highest growth of 26% a year as global pharmaceutical companies are increasingly turning to Indian vendors offering drug discovery research using newer techniques at much lower costs.
Mar 2007	Revenue from healthcare BPO to triple by 2011 - Times of India
	More than half of the US hospitals are directly or indirectly offshoring various components of healthcare services, offshore vendors can now expect more end-to-end work, according to a recent report by Pune-based market research firm ValueNotes.
Feb 2007	BPO revenue cycle services earnings to hit $410-m by 2010 - Financial Express
	The Indian share of BPO revenues from the offshoring of revenue cycle management (RCM) services were estimated at $125 million for 2006, and total revenues from this segment are expected to reach $410 million by 2011.

View archives 2000 to 2006

Nov 2006	Desi CAs pen US tax returns - Economic Times
	After doctors, lawyers and engineers, Indian CAs are troubleshooting for Americans now. Shortage of good accountants there is leading to outsourcing of tax returns to India. This year, 3.6 lakh US tax returns were prepared in India. And the numbers are growing.
May 2006	Medical transcription back in the pink - Times of India
	It was almost a cottage industry in the 90s, only to lose steam in 2000. But if you thought the medical transcription industry in India is history, think again. Latest studies reveal that it is raring to take off yet again. And this time, the future is well chalked out.
May 2006	Medical transcription scripts a revival - DNA
	You could call it the rise of the phoenix. A report by ValueNotes says the once written off medical transcription outsourcing industry is set for a major revival. Revenues could soar from $195 million to $647 million by 2010. At that point the sector will employ 52,000 people, against 18,000 now.
Apr 2006	Legal work in pastures new - Financial Times
	When a multinational company makes an acquisition, due diligence on the deal is often carried out by a handful of top law firms and typically performed by highly paid junior staff. However, in an upcoming acquisition financed by a UK bank in the FTSE 100, the lawyers carrying out due diligence are in fact from India.
Mar 2006	Legal outsourcer gets $4m - Red Herring
	The outsourced legal services industry in India employs about 1,800 people and earned revenue of around $61 million in 2005, according to a study by ValueNotes. “The revenues of the legal services outsourcing industry in India are expected to reach $0.6 billion by 2010 and cross $1.3 billion by 2015,” said the study.
Jan 2006	Legal services offshoring may earn $600 m revenue by 2010 (December 2006) - Hindu Business Line
	With the maturing of offshoring and increasing acceptance of India as a destination, a range of non-customer relationship management and non-transaction related services requiring not just skill but "knowledge" are being increasingly offshored, with legal services emerging as one area that has generated significant interest, according to ValueNotes.
Sep 2005	Indian offshoring in publishing vertical to touch $1.1 b by 2010 - Hindu Business Line
	Indian offshoring in the publishing vertical is expected to touch $1.1 billion by 2010, according to ValueNotes. Current publishing outsourcing revenues in the country are estimated at approximately $200 million. The global opportunity for publishing outsourcing is estimated at $8.1 billion, which would be valued at an estimated $4.86 billion if off-shored.
Sep 2005	Publishing outsourcing to India to touch $1.1B by 2010 - SiliconIndia
	After the outsourcing of technology and BPO jobs, the next big offshoring business in India will be in the publishing vertical. According to the report by ValueNotes, the opportunity to use India as an editorial and publishing base will only increase in the coming days as publishing firms realize it adds value to them to outsource these works.
Apr 2004	Investor confidence in NDA Govt high: Survey - Hindu Business Line
	An on-line pre-election investor survey of the stock market by ValueNotes suggests that investor confidence in the present Government is quite high and that investments will increase significantly if the National Democratic Alliance (NDA) returns to power. The survey sample comprised primarily of individual investors (86 per cent), brokers and sub-brokers, technical analysts, research analysts, portfolio mangers and investment advisors.
Mar 2004	Indian companies lack focus on web strategy: Survey - Hindu Business Line
	A survey conducted by ValueNotes to gauge web site effectiveness strategies employed by Indian companies has found that most Indian companies lack a ‘focused strategy for their online presence’, with 72 per cent of senior management interviewed in various companies saying that their objective was merely to have a ‘web presence’.
Jan 2004	Beauty salon business gets good facelift, says study - Hindu Business Line
	The beauty salon market in the country has been growing steadily over the last few years. As at the end of FY 2003, there were an estimated 61,000 salons in towns and cities with a population in excess of 10 lakh which racked up an aggregate turnover between Rs 1,493 crore and Rs 1,805 crore, according to ValueNotes.
Nov 2003	Dell cancels plan to send jobs overseas - Forbes.com
	Despite Dell's sudden pullback from its outsourcing to India, the Indian business process outsourcing market is expected to reach $1.8 billion this year, according to Investrend Research affiliate ValueNotes, which calls the phenomenon the "Decade of the BPOs."
Apr 2000	ValueNotes for corporate info - Hindu Business Line
	Looking for information on the corporate world without surfing the Internet for hours? Try the ValueNotes.com site soft launched in Pune on Wednesday. According to Mr. Arun Jethmalani, founder of the site, it is the first search engine dedicated to the Indian corporate and financial sector.