Customer Intelligence

10 Jan Customer satisfaction – Going beyond the Net Promoter Score | ValueNotes Connect – Jan 2017

[vc_row][vc_column width="1/6"][vc_column_text] [/vc_column_text][/vc_column][vc_column width="2/3"][vc_column_text] [/vc_column_text][vc_column_text] Welcome to the January issue of ValueNotes Connect. Much has been written, and talked, about the Net Promoter Score (NPS), a key metric for customer loyalty. Corporations across the world have rightly recognised the power of the almighty score....

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