ValueNotes Outsourcing Practice

Research on Outsourcing
Over the last few years, business process outsourcing has changed the way the world does business, and this trend is only likely to accelerate:

Business Process Outsourcing is now the fastest growing segment within IT services. By 2007, that offshore BPO will account for 14% of the total BPO market, compared with only 1% in 2003. (Gartner)

Global market for outsourcing is estimated to grow at an annual rate of 7 percent to 1.2 trillion dollars by 2007. (IDC)

73 % of U.S. executives interviewed said their companies presently outsource one or more business processes to external service providers (Price Waterhouse Coopers)

84% of large company CEOs are satisfied with their outsourcing experience (Yankelovich)

Market perception has shifted from outsourcing as a way for companies to meet short term financial objectives to a technique for strong companies to improve competitive positions (Gartner Group)

Despite outsourcing becoming a mainstream business activity, it remains under-researched and is not understood very well. There is a paucity of reliable information on the outsourcing and BPO markets, vendors and their capabilities, varying needs of different vertical segments like insurance, banking, travel, etc., costs and capability benchmarking of service providers, location evaluation and assessment and so on.
ValueNotes aims to satisfy some of the research and information of buyers, sellers, analysts, investors and all those interested in the business of business process outsourcing. Through a constantly evolving and comprehensive range of products and services, our BPO practice seeks to provide customers, vendors, consultants and others in the outsourcing industry with access to in-depth analysis along with reliable primary intelligence.

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