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ValueNotes
Outsourcing Practice
Custom Research Services
ValueNotes Database is a leading
provider of business intelligence, research and knowledge process outsourcing
(KPO) services, with expertise across selected domains and types of customer
needs. Working with clients across the globe we have significant understanding
of international markets. In the outsourcing space, some of our recent assignments
have included:
Competitive assessment of Call
Centers locations - India, Philippines, Jamaica, South Africa and Mexico - To
help a US based call center company assess the relative attractiveness of offshoring
locations. The study included manpower availability, quality and costs; English
capabilities and issues such as accent neutralization; work culture and other
cultural issues; attrition; telecom infrastructure availability and costs, etc.
Setting up a captive Offshore
operation for a Financial Services firm - Coordination with various agencies
(law firms, accountants, consultants, etc.) to enable start-up and ongoing compliance
with various local laws and regulations. Researched comparative salaries in
the BPO space, developed HR guidelines and provided various other types of support.
Case Studies to identify key
success factors for MNCs outsourcing R&D activities to India - Analysis
and Case studies of global organizations that have successfully offshored R&D
to India, with specific emphasis on issues like leadership, organization structure,
choice of R&D functions and processes being outsourced, cultural issues
and several other factors influencing the success and failure of these operations.
Comparative Analysis of large
IT services & BPO vendors in the US and India - An in-depth analysis
of the offshore IT and BPO markets to help assess factors that influence the
likely success or failure of key players, as well as ratings of more than 30
companies on a range of qualitative and quantitative factors.
Benchmarking for an Engineering
Design Outsourcing operation - Identification and competitive intelligence
on offshore engineering design operations in India. The objective was to gather
detailed operational information to enable benchmarking of service levels, and
provide inputs for the client's expansion strategy.
Industry Overview and Partner
Due Diligence in Medical Transcription - An overview of the offshore medical
transcription industry in India, benchmarking of suppliers, due diligence of
operations and capabilities of selected vendor.
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