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With globalisation and increased competition, the question is not
about whether to outsource, but what and how to outsource. Buyers
of outsourcing services are seeking best-of-breed providers with
niche specializations, evaluating outsourcing models ranging from
captive units to third-party providers, and analyzing associated
risks including geographic, regulatory and operational. Vendors
and service providers, on the other hand, face challenges while
targeting new locations to build centres of excellence (CoEs), addressing
talent management issues, increasing scale and offerings, and evaluating
newer service areas.
At ValueNotes,
we offer granular industry insights for projects including,
- Evaluation of business models / outsourcing models
- Evaluation of potential locations for developing CoEs
- Industry / sector reports on specific outsourcing destinations
- Vendor due
diligence
The ValueNotes Sourcing Practice publishes proprietary market intelligence,
including industry reports and custom projects, on the outsourcing
industry. Some of our recent projects include,
Market assessment of publishing offshoring
for a top four Indian IT company
Insights into the current and future offshoring trends in the publishing industry, including market sizing and competitor intelligence.
Identification of potential investment
opportunities
Secondary and primary research to help identify a company that best fit the client’s requirement for a possible acquisition. From a list of 150 small and mid-sized KPOs, six service providers were short-listed.
Benchmarking for an engineering design
outsourcing operation
Identification of civil infrastructure design companies in India and competitive intelligence of their offshore operations, including employee data, capabilities, infrastructure and future plans.
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Study of captive units of BFS companies
for a leading IT consulting firm
Analyzed the captive operations of banking and financial companies
by size, geography and services. The study involved interviews with
key executives at top 100 financial institutions across geographies.
Outsourcing destination assessment for
a provider country's consulate
Interviewed more than 60 CEOs of top Indian BPO companies to assess
parameters affecting destination choices for delivery centres outside
India, with specific reference to nearshore centres, and the client
country in particular. |
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