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18 Apr Australian banks prefer mature model for BPO

As the credit market slows, Australian banks are under pressure to maintain profits. The four largest banks in Australia by market capitalization are planning on a major restructuring through outsourcing . Westpac and the Australia and New Zealand Banking Group...
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07 Dec BPO M&A activity_Warming up to growth

The business process outsourcing industry has evolved rapidly over the past few years. Also, with organic growth drying up due to the global financial crisis, companies are looking to inorganic avenues to jump-start growth. Typically, acquirers are companies that are...
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26 Jul Focus vs. Diversification: What’s your BPO strategy?

September 2005: ValueNotes made a presentation – titled Focus vs. Diversification: What’s your BPO strategy? – at the Singapore-India IT Forum. The event was part of the Global Entrepolis Summit, which included sessions about China, Korea, nanotechnology, and entrepreneurship.  ...
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10 May Philippines – gaining in voice BPO

The Philippines has been a destination of choice for business process outsourcing (BPO) services, particularly voice-based outsourcing services. A recent study on global locations trends by IBM indicated that the Philippines had bypassed other offshoring destinations to become the top...
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06 Apr Platform BPO_the growth trajectory for the BPO industry

Business process outsourcing services have evolved from purely voice and back office support to multifunctional, multi-horizontal services. Delivery of these services has also gone beyond the hourly or FTE (full time equivalent) based engagements. Today, it’s not just about cost...
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17 Feb Malaysian IT and BPO industry_Finding its niche

Revenues from the Malaysian IT/ITeS outsourcing industry are expected to grow at a CAGR of 15% to reach $1.9 billion by 2013, according to a joint publication by Outsourcing Malaysia and ValueNotes . Currently, IT outsourcing services in Malaysia have...
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